Terms & Conditions

 

These Terms & Conditions apply to all purchases made through the website of Alaric & Cyniora London.
By placing an order on our website, you acknowledge that you have read, understood, and agreed to these terms.

1. Scope & Acceptance

By completing a purchase at Alaric & Cyniora London, you agree to be bound by these Terms & Conditions.
If you do not agree with any part of these terms, we advise you not to use our website or services.

2. Product Information

We make every effort to ensure that all product descriptions, images, and details are accurate and up to date.
However, occasional errors, inaccuracies, or typographical mistakes may occur.

  • Colours may vary slightly due to screen settings.

  • Sizes may vary slightly due to manufacturing differences.

  • We reserve the right to correct any errors without prior notice.

3. Orders & Payments

  • Orders are processed only after full payment has been received.

  • Available payment methods may vary depending on your location and the payment provider.

  • Customers are responsible for verifying which payment options are accessible in their region.

  • We reserve the right to cancel orders in cases of suspected fraud or incorrect order details.

4. Processing & Delivery

  • Processing Time: 1–3 business days

  • Shipping Time: 3–7 business days (depending on destination)

  • All products are shipped directly from our supplier in China.

  • Delivery times are estimates and may vary due to customs, delays, or external factors outside our control.

Important:
Once an order is shipped, we cannot change the delivery address.

5. Returns & Cancellations

For all return conditions and procedures, please refer to our Return Policy.

Key reminders:

  • Customers must initiate returns within 14 days of receiving the item.

  • Return shipping costs are always the responsibility of the customer.

  • Cancellation of an order is only possible before the order has been processed or shipped.

6. Liability Disclaimer

  • We are not responsible for lost or stolen packages if the tracking information shows the order as delivered to the address provided by the customer.

  • Customers are responsible for entering the correct delivery address.

  • Address errors must be reported within 24 hours after placing an order.

  • We are not liable for delays caused by customs, logistics partners, or unforeseen circumstances.

7. Intellectual Property

All website content — including texts, photos, branding, product images, designs, and logos — is the exclusive property of Alaric & Cyniora London and is protected by copyright and intellectual property laws.

You may not copy, reproduce, distribute, or use any content without prior written permission from us.

8. Complaints Procedure

If you have a complaint, concern, or question, please contact us in writing at:

📧 support@alariccynioralondon.com

We aim to respond within 5 business days.

9. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with UK law.
Any disputes shall be handled under the jurisdiction of the relevant UK courts.