Privacy Policy

 

This Privacy Policy applies to all services and operations provided by Alaric & Cyniora London.
We are committed to safeguarding the privacy of all visitors and customers. Any personal information you provide to us will be handled with the highest level of confidentiality, security, and care.

 Information We Collect

We collect personal data that you voluntarily provide when placing an order, creating an account, contacting our customer service, or browsing our website. This may include:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details

  • IP address and device data

  • Website usage and activity

We collect only the data required to process your orders and improve your shopping experience.

 How We Use Your Information

Your personal data may be used for the following purposes:

  • Processing and fulfilling your orders

  • Providing customer service and support

  • Sending order confirmations, updates, and important notifications

  • Improving our website functionality, user experience, and product offerings

  • Ensuring fraud prevention, payment security, and safe transactions

  • Analytics, optimisation, and marketing (only with your consent where required)

We do not sell, rent, or trade your personal information.

 Sharing Your Information With Third Parties

Your data may be shared with trusted partners when required to operate our business, including:

  • Secure payment processors

  • Shipping and logistics partners

  • Fraud detection systems

  • IT services, hosting providers, and analytical tools

  • Legal authorities when legally obligated

All third parties receive only the minimum information necessary to perform their services.

 Data Retention

We store your personal data only for as long as needed, including:

  • Completing your orders

  • Meeting legal, accounting, and compliance obligations

  • Customer service, warranty, and dispute resolution

  • Internal record-keeping and fraud prevention

Once no longer required, data is securely deleted or anonymised.

 Cookies & Tracking Technologies

Our website uses cookies to:

  • Enhance website performance and navigation

  • Analyse visitor behaviour and traffic patterns

  • Improve the overall shopping experience

  • Support personalised advertising and retargeting

You can adjust your cookie preferences at any time through your browser settings.

 Your Rights (GDPR & UK Data Protection)

You have the right to:

  • Access the personal data we hold about you

  • Correct or update inaccurate information

  • Request deletion of your data (“right to be forgotten”)

  • Object to certain types of data processing

  • Request data portability

  • Limit how your data is processed

To exercise any of your rights, contact us at:
📧 support@alariccynioralondon.com

We aim to respond within 14 business days.

 Contact Information

For any questions regarding this Privacy Policy or your personal data, please contact us:

Store Name: Alaric & Cyniora London
Email: support@alariccynioralondon.com
Business Hours: Monday – Friday, 09:00–17:00 (GMT)

 Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, business operations, or service improvements.
All updates will be posted on this page with an updated “Last Modified” date.