Shipping & Delivery Policy

 

At Alaric & Cyniora London, we aim to deliver your order as quickly and efficiently as possible.
Below you will find all relevant information regarding our shipping and delivery process.

1. Order Processing Time

All orders are processed within 1–3 business days.
Once your order has been dispatched, you will receive a confirmation email containing tracking details.

Please note:

  • Processing times may be slightly longer during holidays or high-demand periods.

  • Orders cannot be changed or cancelled once they have entered processing or shipment.

2. Shipping Time

The average delivery time is 3–7 business days, depending on your location.

Delivery may take longer due to factors such as:

  • Customs inspections

  • Local courier delays

  • High-volume seasons (e.g. holidays)

  • Weather or logistical disruptions

We appreciate your patience and understanding.

3. Shipping Method & Origin

  • All orders are shipped directly from our supplier in China.

  • Packages may pass through customs during transit.

  • Depending on your country’s regulations, customs fees or import taxes may apply.
    These charges are the responsibility of the customer.

This structure allows us to offer competitive pricing and global availability.

4. Shipping Costs

Shipping fees are automatically calculated at checkout based on:

  • Destination country

  • Package weight

  • Selected shipping method

All applicable costs will be clearly displayed before you complete your purchase.

5. Responsibility During Delivery

Please read the following carefully:

  • Once tracking information states that your package has been delivered, responsibility transfers to the customer.

  • We are not liable for lost or stolen packages after a delivery scan.

  • Customers must enter a complete and correct address during checkout.

  • Address mistakes must be reported within 24 hours of placing the order.

  • If an incorrect address is provided, we cannot offer a refund.

To avoid issues, double-check your details before confirming your purchase.

6. Contact Information

If you have any questions regarding shipping or delivery, feel free to contact us at:

📧 support@alariccynioralondon.com
Store Name: Alaric & Cyniora London
Business Hours: Monday – Friday, 09:00–17:00 (GMT)